Multiservice Emergency Dispatcher (Police, Fire, EMS)

Regional 911 Intake Solutions; Fairview Township (Erie County); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Shift work may be required

Public safety benefits

Job summary

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers in Ferndale, PA. This role coordinates emergency responses across law enforcement, fire services, and EMS in a combined communications environment.

You will verify incident details, prioritize calls, dispatch units, monitor radio traffic, and support interagency communications. A high school diploma or equivalent is commonly required; some agencies value cross-training and public safety credentials.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations and incident details and immediate hazards.
• Prioritize and route calls according to approved procedures.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers in Ferndale, PA. This role coordinates emergency responses across law enforcement, fire services, and EMS in a combined communications environment.

You will verify incident details, prioritize calls, dispatch units, monitor radio traffic, and support interagency communications. A high school diploma or equivalent is commonly required; some agencies value cross-training and public safety credentials.