Multiservice Emergency Dispatcher (Police/Fire/EMS)

Regional 911 Intake Solutions; Woodside East (DE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Paid leave

Employee-assistance resources

Continuing education

Shift differentials

Certification incentives

Job summary

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services, and EMS in a combined communications environment. The role requires clear communication, quick prioritization, and the ability to manage multiple channels and units.

Duty locations vary as dispatch centers operate year-round, with shifts that may include nights, weekends, and holidays.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High School Diploma

Job description

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services, and EMS in a combined communications environment. The role requires clear communication, quick prioritization, and the ability to manage multiple channels and units.

Duty locations vary as dispatch centers operate year-round, with shifts that may include nights, weekends, and holidays.