Multiple Customer Service Career Opportunities! t2

Broadbean Middleware Test Company 2; Chicago (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Broadbean Middleware Test Company 2 in Chicago is seeking a friendly and reliable Customer Service Representative to join our team. You will handle customer inquiries by phone with a calm, knowledgeable and caring approach, delivering a personable experience to build satisfaction and trust.

In this role you will manage high-volume calls, maintain quality standards, reference our range of products, and may perform related duties including email correspondence.

Qualifications

• High school diploma, GED or equivalent.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications.
• Ability to type.
• Numeric, oral and written language applications.

Responsibilities

• Respond to and resolve customer telephone inquiries in a high-volume call center.
• Maintain departmental quality and productivity standards.
• Cross-reference a variety of other products and services available for customers to consider.
• Engage in outbound calls to current customers to survey satisfaction with current products.
• Perform other work-related duties, including customer e-mail and correspondence.

Skills

Customer service

Typing

Communication

Computer applications

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Our customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us. We are looking for people who are warm, articulate, and positive to add to our already awesome team.

Job Duties

• Responsible for receiving, responding to and resolving customer telephone-inquires in a high-volume call center.
• Maintain departmental quality and productivity standards.
• Where appropriate, cross-reference a variety other products and services available for customers to consider.
• Engage in outbound calls to current customers to survey satisfaction with current products.
• Perform other work-related duties, as assigned - including (but not limited to) customer e-mail and correspondence.

Qualifications

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Numeric, oral and written language applications

Key Competencies

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability, initiative and stress tolerance

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!