Telephone Customer Service

HappyGlobal Service; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

HappyGlobal Service is seeking a customer service representative to be the first point of contact for our customers. You’ll handle inquiries, provide product and order information, and ensure a smooth experience across channels.

You’ll log interactions, resolve issues directly or escalate when needed, and represent our brand with friendliness and consistency at every touchpoint. Strong communication and problem-solving skills are essential, with a genuine curiosity about how our products work.

Qualifications

• Customer-first mindset with ownership and follow-through.
• Reliable, organized, able to manage multiple interactions without dropping the ball.
• Structured thinker with sharp attention to detail.
• Curious about how products work and willingness to ask questions.

Responsibilities

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner.
• Support customers with questions related to orders, delivery status, and product information.
• Help customers with basic product usage, setup, and accessory questions.
• Accurately log customer interactions and follow through on open issues, escalating to the right team as needed.
• Represent our brand with friendliness and consistency across every customer touchpoint.

Skills

Customer-first mindset

Reliable and organized

Structured thinker

Curious about products

Job description

As part of our Customer Service team, you'll be the first point of contact for our customers - and a key part of what makes their experience with us a good one.

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner
• Support customers with questions related to orders, delivery status, and product information
• Help customers with basic product usage, setup, and accessory questions
• Accurately log customer interactions and follow through on open issues, whether that means resolving them directly or escalating to the right team;
• Represent our brand with friendliness and consistency across every customer touchpoint.

Qualifications

• Customer-first mindset with a strong sense of ownership and follow-through

Reliable, organized, and able to manage multiple customer interactions without dropping the ball;

2. Structured thinker with sharp attention to detail - you catch things others miss;

3. Genuine curiosity about how products work; you're comfortable asking questions and figuring things out.

4. Priority will be given to staffing arrangements in the following three cities: San Antonio, Texas; Bakersfield, California; and Columbus, Ohio.