Multiplatform IT Support Technician

Max Planck Florida Institute for Neuroscience; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Max Planck Florida Institute for Neuroscience is seeking an IT Services Technician to provide IT support within all aspects of information technology across systems, applications, and hardware. The selected individual will assist staff, manage devices, and enhance productivity through tools and services.

The ideal candidate will have a Bachelor's degree, combined with at least two years of relevant experience in IT support. Strong communication skills and a commitment to excellent customer service are essential for success in this role.

Qualifications

• A minimum of two (2) years of related experience.
• Must be self-motivated and well organized.
• Must exhibit high levels of discretion, professional judgment, ethics, and confidentiality.

Responsibilities

• Provide IT assistance and customer service for various technologies.
• Diagnose and resolve issues with computer hardware, software, and networking.
• Administer cloud-based collaboration tools, including Microsoft 365.

Skills

Multiple operating systems: Windows, macOS, or Linux

Productivity tools including MS-Office

Mobile device management and support

Excellent customer service

Team collaboration skills

Problem-solving skills

Excellent verbal and written communication skills

Education

Bachelor’s Degree in a related technical discipline

Job description

The Max Planck Florida Institute for Neuroscience is seeking an IT Services Technician to provide IT support within all aspects of information technology across systems, applications, and hardware. The selected individual will assist staff, manage devices, and enhance productivity through tools and services.

The ideal candidate will have a Bachelor's degree, combined with at least two years of relevant experience in IT support. Strong communication skills and a commitment to excellent customer service are essential for success in this role.