Information Technology Support Engineer

TKO; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

TKO is seeking an IT Support Technician to join a global technology team. You will deliver high-quality technical support across desktop hardware, software, and mobile devices, ensuring prompt and professional service to all employees.

The role emphasizes customer service, strong technical skills, and responsiveness, with opportunities to contribute to collaboration and continuous improvement within the IT department.

Qualifications

• Level one IT support experience
• Administer, maintain, and support Microsoft Office productivity suite
• Remote access and VPN configuration and administration
• Enterprise experience with Windows, macOS, and iOS platforms
• Enterprise AV administration and support
• Set up and support mobile devices and desktop telecommunications

Responsibilities

• Monitor Helpdesk system for inbound issues and ensure all issues are logged and documented
• Provide end user computing support for diverse business units and locations
• Adhere to information security protocols
• Perform preliminary server administration and manage network connectivity
• Deploy and support new technologies to address business needs
• Communicate effectively and work independently
• Occasional travel and on-call escalation support

Skills

Customer service focus

Communication skills

Multitasking

Teamwork

Continuous improvement

Tools

Microsoft Office

VPN configuration

Remote access tools

AV administration

Mobile device setup

Desktop telecommunications

Job description

The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices.

This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Technician must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed.

As part of a global technology team, the IT Support Technician contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end-user experience.

III. Core Responsibilities:

• Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
• Provide thoughtful end user computing support for diverse business units and different locations
• Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements
• Adherence to and enforcement of all information security protocols
• Perform preliminary server administration and manage the network connectivity
• Help champion, deploy, and support new technologies to address business needs
• Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
• A strong ability to remain focused with a professional and flexible attitude while multi- tasking
• Always maintain complete confidentiality and discretion
• Participate in moves and changes as they relate to the technology environment
• Occasional travel and occasional on-call escalation support

IV. Technical Skills:

• Previous experience in a level one IT support role
• Administer, maintain, and support Microsoft Office productivity suite
• Remote access and VPN Configuration and Administration
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
• Enterprise Level AV Administration and Support
• Set up and support mobile devices and desktop telecommunications

VI. Knowledge, Skills, and Abilities:

• Strategic Thinking: Ability to identify and elevate trends for attention.
• Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
• Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
• Continuous Improvement: Understand the needs of the business