IT Support Technician

United States Digital Space LLC; Town of Canandaigua (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

United States Digital Space LLC is seeking an IT Support Technician to join our team, delivering end-to-end IT services for staff and mission-critical operations in a fast-paced environment.

The ideal candidate has hands-on experience with Windows/Microsoft technologies, on-site inventory management, and the ability to troubleshoot hardware and software, printers, and network issues, while delivering excellent customer service.

Qualifications

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

Responsibilities

• Provide 1st and 2nd, and 3rd tier support to the company employees.
• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Network support and troubleshooting. From device connectivity to VLAN configuration.
• Configure non-traditional network attached devices (production, metrology and test machines)and interface with the company infrastructure.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Skills

Customer service

Troubleshooting

Communication skills

Self-starter

Education

High school diploma

Tools

Microsoft technologies

Mac OS

Linux

Audio-Visual equipment

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

IT SUPPORT TECHNICIAN

the company is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at the company, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies.

The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.

RESPONSIBILITIES:

• Provide 1st and 2nd, and 3rd tier support to the company employees.
• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configureand deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Network support and troubleshooting. From device connectivity to VLAN configuration.
• Configure non-traditional network attached devices (production, metrology and test machines)and interface with the company infrastructure.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

PREFERRED SKILLS AND EXPERIENCE:

• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE).
• Working knowledge of audio-visual equipment.
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
• Able to work independently while maintaining patience with the constant interruptions.
• Due to the high visibility of this position, excellent written, verbal and phone communications skills.