IT Services Technician

Max Planck Florida Institute for Neuroscience; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Max Planck Florida Institute for Neuroscience is seeking an IT Services Technician to provide IT support within all aspects of information technology across systems, applications, and hardware. The selected individual will assist staff, manage devices, and enhance productivity through tools and services.

The ideal candidate will have a Bachelor's degree, combined with at least two years of relevant experience in IT support. Strong communication skills and a commitment to excellent customer service are essential for success in this role.

Qualifications

• A minimum of two (2) years of related experience.
• Must be self-motivated and well organized.
• Must exhibit high levels of discretion, professional judgment, ethics, and confidentiality.

Responsibilities

• Provide IT assistance and customer service for various technologies.
• Diagnose and resolve issues with computer hardware, software, and networking.
• Administer cloud-based collaboration tools, including Microsoft 365.

Skills

Multiple operating systems: Windows, macOS, or Linux

Productivity tools including MS-Office

Mobile device management and support

Excellent customer service

Team collaboration skills

Problem-solving skills

Excellent verbal and written communication skills

Education

Bachelor’s Degree in a related technical discipline

Job description

Max Planck Florida Institute for Neuroscience (MPFI) is currently seeking a qualified and motivated individual to join our Information Technology (IT) team as an IT Services Technician. The selected candidate is responsible for providing IT assistance and customer service across all aspects of information technology, including computer systems, cloud-based services, hardware, software, networking, and mobile devices for MPFI.

The IT Services Technician responds promptly to staff using MPFI’s communication channels, which may include phone, messaging, email, helpdesk ticket, remote access, as appropriate; diagnoses and resolves issues with computer hardware, software, cloud-based systems, networking, and other IT-related technologies, following internal troubleshooting procedures; configures, installs, and maintains the personal computers that staff may use at the Institute including software applications and peripheral equipment across Windows, macOS, and Linux platforms; manages and supports devices, including laptops, desktops, mobile devices, and printers; administers and supports cloud-based collaboration tools, including Microsoft 365 (email, Teams, SharePoint) and related productivity applications; provisions, configures, and supports AI tools and platforms used by research and administrative staff; applies and maintains endpoint security practices, including patching, antivirus management, and adherence to safe computing practices; supports identity and access management tasks, including Active Directory account provisioning and password resets; provides audiovisual support for seminars, meetings, and events, including setup and troubleshooting of projectors, displays, conferencing systems, and microphones; documents support interactions, solutions, and asset information thoroughly in appropriate systems; monitors the performance and availability of IT systems and escalates complex issues to senior technical staff as needed; assists with onboarding and offboarding of staff, including equipment setup, account configuration, technology orientation, and account decommissioning; supports IT projects and initiatives, including hardware refresh cycles and infrastructure upgrades, as assigned; and other duties as assigned or as appropriate.

Qualifications

A Bachelor’s Degree in a related technical discipline or equivalent combination of education and experience and a minimum of two (2) years of related experience is required. The selected candidate must have experience with and knowledge of:

• Multiple operating systems: Windows, macOS, or Linux;
• Productivity tools including MS-Office;
• Mobile device management and support, especially iPhone;

• Must be self‑motivated and well organized;
• Must possess excellent time‑management skills, team collaboration skills, problem-solving skills, active listening skills, and excellent verbal and written communication skills;
• Must possess demonstrated experience providing excellent customer service to users in an organization;
• Must be open to learning new technologies and must be thorough, accurate, and detail-oriented;
• Must exhibit high levels of discretion, professional judgment, ethics, and confidentiality.

Max Planck Florida Institute for Neuroscience (MPFI) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPFI will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at [e-mail]. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Max Planck Florida Institute for Neuroscience (MPFI), where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, genetic information, disability, pregnancy, sexual orientation, gender identity, marital status, AIDS/HIV, sickle cell traits, or any other protected characteristic as established by applicable law.