Multiplatform IT Support Analyst — Security & Onboarding

The Millennium Alliance, LLC; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

The Millennium Alliance, LLC is seeking an IT Support Analyst in New York to deliver hands-on technical support across hardware, software, and networking. You’ll manage macOS and Windows environments, Google Workspace, and Office 365, while enforcing security policies and supporting device management through MDM.

You will triage issues, assist with onboarding/offboarding, and support VOIP, AV systems, and printers. Strong communication and multi-tasking are essential in our fast-paced team.

Qualifications

• 2+ years IT support/admin experience across hardware, software, and networking.
• Excellent communication for non-technical users.
• Ability to balance multiple priorities in a fast-moving environment.
• Strong IT security knowledge and access control practices.
• Hands-on experience with macOS and Windows environments.
• Proficiency in Google Workspace and Microsoft 365 administration.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts.
• Diagnose and resolve issues across macOS, iOS, Windows, and core SaaS platforms (Google Workspace, Salesforce, Office365).
• Troubleshoot device enrollment, configuration profiles, and policy enforcement through MDM.
• Support onboarding/offboarding workflows and access management.
• Provide hands-on support for VOIP, AV systems, conference rooms, and printers.
• Maintain documentation of systems, procedures, and support workflows; contribute to manuals and guides.
• Support security initiatives such as identity management and password policies.

Skills

Troubleshooting

Communication

Prioritization

IT security basics

macOS & Windows

Education

CompTIA A+ certification

Google IT Support

Apple ACMT

Cisco CCNA

Microsoft 365 Certification

Tools

Google Workspace

Microsoft 365

Jamf

Intune

Kandji

Mosyle

Job description

The Millennium Alliance, LLC is seeking an IT Support Analyst in New York to deliver hands-on technical support across hardware, software, and networking. You’ll manage macOS and Windows environments, Google Workspace, and Office 365, while enforcing security policies and supporting device management through MDM.

You will triage issues, assist with onboarding/offboarding, and support VOIP, AV systems, and printers. Strong communication and multi-tasking are essential in our fast-paced team.