Windows Support

Motion Recruitment; Alpharetta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Premier North Atlanta -based organization is seeking 5 experienced Windows Desktop Technical Support consultants for a long-term contract position. You will provide on-site end-user computing support across multiple sites in the Sandy Springs area, handling hardware, software, and network incidents.

The role requires 5+ years of enterprise-level end-user support, Windows 10/Office 365/AD experience, and the ability to travel to Metro Atlanta locations with mileage reimbursement available.

Qualifications

• 5+ years of end-user support in an enterprise setting.
• Experience with Windows computing environments and WAN/LAN.
• Knowledge of Windows 10, Office 365, and Active Directory.
• Familiarity with IT ticketing systems and basic imaging (SCCM).
• Must have reliable transportation for onsite locations.

Responsibilities

• Provide on-site end-user computing support across multiple sites.
• Troubleshoot hardware, software, network, and instructional technology incidents.
• Manage service requests to meet SLA response and resolution times.
• Set up new devices, workstations, printers, and peripherals.
• Communicate status of incidents to service desk and schools.

Skills

End-user support

Windows 10

Office 365

Active Directory

SCCM imaging

IT hardware basics

LAN/WAN knowledge

Tools

Remedy

LANDesk

SCCM

Job description

Premier North Atlanta -based organization is seeking 5 experienced Windows Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

5 OPENINGS. A+ Certification is REQUIRED.

12+ months to start an onsite in the Sandy Springs area.

Responsibilities:

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
• Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills:

• 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
• Windows 10, Office 365 and Active Directory experience required.
• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
• Experience imaging using SCCM to create collections and push software.
• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.