Multilingual Tech Support Executive (Voice & Rotations)

Petpooja; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Petpooja is seeking a voice-based customer support specialist to respond to queries, troubleshoot technical issues, and guide users through account setup and network configuration. You will work in a dynamic team, collaborating with internal groups to escalate and resolve complex issues while maintaining detailed records of interactions.

The role emphasizes strong Malayalam communication, multilingual capabilities (English, Hindi, vernacular), and a willingness to work rotating shifts, including

Qualifications

• Malayalam fluency prioritized for this role.
• Experience in a technical or IT help desk is preferred.
• willingness to work rotational shifts, weekends and public holidays.
• Ability to communicate in multiple languages including English, Hindi and a vernacular language.

Responsibilities

• Respond to customer queries via voice calls for direct communication.
• Research and troubleshoot technical issues.
• Diagnose account setup and network configuration problems.
• Ask targeted questions to identify root causes quickly.
• Collaborate with internal teams for escalation as needed.
• Document interactions and resolutions for quality records.

Skills

Malayalam fluency

English/Hindi

Verbal communication

Analytical thinking

Team collaboration

Documentation

Job description

Petpooja is seeking a voice-based customer support specialist to respond to queries, troubleshoot technical issues, and guide users through account setup and network configuration. You will work in a dynamic team, collaborating with internal groups to escalate and resolve complex issues while maintaining detailed records of interactions.

The role emphasizes strong Malayalam communication, multilingual capabilities (English, Hindi, vernacular), and a willingness to work rotating shifts, including