Bilingual Customer Support Exec - Hindi & English

Startek (Aegis Customer Support Services Pvt. Ltd.); United States; Remote; USD 24,000 - 36,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) seeks a Customer Support Executive fluent in Hindi and English to handle multi-channel inquiries and resolve issues with professionalism. The role demands 24/7 rotational shifts, six days on, and a rotating week off.

Training and certification are mandatory after selection. Ideal candidates are comfortable with camera interactions during interviews and training and have reliable internet and a compatible laptop.

Qualifications

• Excellent communication skills in BOTH Hindi and English – Mandatory.
• Comfortable speaking and writing in Hindi and English.
• Undergraduate / Graduate from any stream.
• Freshers and experienced candidates can apply.
• Laptop/Desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi-Fi/internet connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• Comfortable with 6 days working + 1 rotational week off.
• Comfortable using a personal phone for work-related calls through a system that masks the personal number.
• Comfortable appearing on camera during interview, training, and working hours.
• Training and certification are mandatory after selection.

Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide appropriate and timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Ensure high customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams for timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality while handling customer information.

Skills

Bilingual Hindi-English

Education

Undergraduate / Graduate

Job description

Startek (Aegis Customer Support Services Pvt. Ltd.) seeks a Customer Support Executive fluent in Hindi and English to handle multi-channel inquiries and resolve issues with professionalism. The role demands 24/7 rotational shifts, six days on, and a rotating week off.

Training and certification are mandatory after selection. Ideal candidates are comfortable with camera interactions during interviews and training and have reliable internet and a compatible laptop.