Tamil Non-Voice Support Specialist

MaziCTools; United States; Remote; CAD 3.700 - 6.200; Vollzeit

Zusammenfassung

Amazon is seeking a Non-Voice Support Executive (Tamil) based in Nagercoil to assist Tamil-speaking customers via email and chat, addressing queries with speed and care.

You will deliver customer-centric support, communicate clearly in Tamil and English, access multiple systems, collaborate with cross-functional teams, and uphold SLAs while continuously improving the customer experience. Rotational shifts are required.

Qualifikationen

• Proficiency in Tamil and English, both written and verbal.
• Strong communication skills with a customer-centric approach.
• Previous experience in a non-voice customer support role is advantageous.
• Ability to navigate through multiple systems and platforms to access and retrieve customer information.
• Problem-solving skills with a focus on delivering efficient solutions.
• Flexibility to work in rotational shifts.

Aufgaben

• Provide exceptional non-voice support to Amazon customers in Tamil language, ensuring their queries are addressed efficiently and effectively.
• Utilize a range of communication channels, including email and chat, to assist customers with their inquiries, orders, and concerns.
• Collaborate with cross-functional teams to resolve customer issues promptly, demonstrating a commitment to customer satisfaction.
• Stay updated on product and service information to provide accurate and reliable assistance to customers.
• Adhere to Amazon service level agreements and quality standards in customer interactions.

Kenntnisse

Tamil & English

Customer-focused communication

Non-voice support experience

Multisystem access

Problem solving

Shift flexibility

Jobbeschreibung

Amazon is seeking a Non-Voice Support Executive (Tamil) based in Nagercoil to assist Tamil-speaking customers via email and chat, addressing queries with speed and care.

You will deliver customer-centric support, communicate clearly in Tamil and English, access multiple systems, collaborate with cross-functional teams, and uphold SLAs while continuously improving the customer experience. Rotational shifts are required.