Bilingual Product Support Specialist (ES/PT/FR)

Garmin International, Inc.; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist 1 in Miramar, FL to provide basic technical customer support for Garmin consumer products across phone, email, chat and web channels.

The role includes documentation, timely resolution, and escalation when needed. Bilingual capabilities in French/Portuguese/Spanish are valued to support international customers. A positive, team-oriented approach is essential.

Qualifications

• High School Diploma or GED is required.
• Demonstrated customer service expertise and professional communication.
• Interest in Garmin products and ability to develop product knowledge.
• Strong problem solving and troubleshooting abilities.

Responsibilities

• Resolve basic customer concerns for Garmin products via phone, email, chat and web posts.
• Escalate issues for resolution and document follow-up tasks.
• Maintain accurate and timely project/task documentation.
• Work a consistent schedule as identified by management.
• Collaborate with team members to share information and improve service.
• Remain knowledgeable on Garmin product specifications and policies.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Attendance

Computer skills

Education

High School Diploma or GED

Job description

Garmin is seeking a full-time Product Support Specialist 1 in Miramar, FL to provide basic technical customer support for Garmin consumer products across phone, email, chat and web channels.

The role includes documentation, timely resolution, and escalation when needed. Bilingual capabilities in French/Portuguese/Spanish are valued to support international customers. A positive, team-oriented approach is essential.