Multilingual Passenger Service Agent

Swissport; Sterling (VA); On-site; USD 2,548,560; Full time

Job summary

A global aviation services leader is seeking a Passenger Service Agent to provide essential passenger services, including ticketing, baggage processing, and assistance for special needs. This role requires fluency in English and one additional language, along with a high school diploma and strong customer service skills. Join a team dedicated to enhancing customer experience in the aviation industry, where commitment and attention to detail are crucial.

Qualifications

• Must speak English and one of the following languages: Japanese, Korean, Vietnamese, or Filipino.
• Passionate about customer service with relevant work experience.
• Ability to work independently and follow procedures.

Responsibilities

• Provide passenger services including ticketing and baggage processing.
• Assist passengers, especially those needing special assistance.
• Comply with all security and safety requirements.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or GED equivalent

Tools

Computer reservation/ticketing software

Job description

A global aviation services leader is seeking a Passenger Service Agent to provide essential passenger services, including ticketing, baggage processing, and assistance for special needs. This role requires fluency in English and one additional language, along with a high school diploma and strong customer service skills. Join a team dedicated to enhancing customer experience in the aviation industry, where commitment and attention to detail are crucial.