Airport Passenger Service Agent – Multilingual Focus

Swissport International; Virginia, Northern (MN, KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Swissport International is hiring a Passenger Service Agent to provide essential passenger and customer services, including reservations, ticketing, and baggage processing. You will check in passengers, issue boarding passes, and assist with special needs, while ensuring compliance with security and airline SOPs.

The role requires fluent English and proficiency in at least one of Japanese, Korean, Vietnamese, Chinese (Mandarin or Cantonese), or Filipino.

Qualifications

• Experience in customer-facing roles preferred.
• Strong communication skills, both written and verbal.
• Ability to follow processes and adapt to procedures.

Responsibilities

• Verify passenger documentation and issue boarding passes.
• Assist passengers through check-in, baggage handling, and special needs support.
• Provide information and handle customer inquiries including disruptions.

Skills

Customer service

Communication

Attention to detail

Independent worker

Education

High School diploma or GED

Job description

Swissport International is hiring a Passenger Service Agent to provide essential passenger and customer services, including reservations, ticketing, and baggage processing. You will check in passengers, issue boarding passes, and assist with special needs, while ensuring compliance with security and airline SOPs.

The role requires fluent English and proficiency in at least one of Japanese, Korean, Vietnamese, Chinese (Mandarin or Cantonese), or Filipino.