Multilingual Global Customer Service Rep

MaziCTools; United States; Remote; USD 28,929 - 39,950; Full time

Job summary

United Airlines in Illinois, USA, is seeking a Customer Service Representative. The role involves handling customer calls, assisting with ticketing, and ensuring a high level of service with a focus on traveler needs.

The position requires excellent communication and willingness to work a flexible schedule across shifts. Qualifications include a Bachelor's degree and the ability to work with English and Portuguese.

Qualifications

• Strong communication skills in English; Portuguese a plus.
• Comfortable with computers, mobile devices, and new tech.
• Ability to stand for long shifts and lift/move items as needed.

Responsibilities

• Answer and route incoming calls, greet and assist customers, and manage inquiries.
• Process tickets, determine fares, and guide travelers to meet mobility needs.
• Interact with customers in a courteous, helpful manner to build loyalty and satisfaction.
• Anticipate customer needs and maintain a high level of service throughout shifts.
• Perform duties with a safety mindset and uphold company standards.
• This position requires local work authorization and cannot sponsor visas.

Skills

Excellent communication

Bilingual English/Portuguese

Education

Bachelor Degree

Job description

United Airlines in Illinois, USA, is seeking a Customer Service Representative. The role involves handling customer calls, assisting with ticketing, and ensuring a high level of service with a focus on traveler needs.

The position requires excellent communication and willingness to work a flexible schedule across shifts. Qualifications include a Bachelor's degree and the ability to work with English and Portuguese.