Multilingual Customer Success Manager — Japanese & Korean (Remote)

Dropbox; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Dropbox is seeking a Customer Success Manager to own the post-sale strategy and stakeholder relationships for a portfolio of customers. You will drive value realization, product adoption, retention, and Net Revenue Retention in a B2B SaaS environment.

You will partner with Sales and cross-functional teams to translate business and technical needs into actionable use cases, and lead engagements that connect Dropbox capabilities to measurable outcomes, including renewal discussions and executive

Responsibilities

• Build strong relationships across customer organizations, serving as a trusted advisor to executive sponsors and other key stakeholders.
• Take ownership of the customer strategy across an assigned portfolio, driving adoption, value realization, retention, and growth.
• Develop technical fluency across the Dropbox platform and engage with IT administrators on product capabilities, security, configuration, and governance.

Job description

Dropbox is seeking a Customer Success Manager to own the post-sale strategy and stakeholder relationships for a portfolio of customers. You will drive value realization, product adoption, retention, and Net Revenue Retention in a B2B SaaS environment.

You will partner with Sales and cross-functional teams to translate business and technical needs into actionable use cases, and lead engagements that connect Dropbox capabilities to measurable outcomes, including renewal discussions and executive