Senior Program Manager, Customer Programs & Experience

Dropbox; United States; Remote; USD 128,000 - 195,000; Full time

Job summary

Dropbox is seeking a Senior Program Manager, Customer Programs to lead cross-functional initiatives that deepen customer engagement and value delivery across the product lifecycle.

You will drive end-to-end programs from early product learning to launches, adoption, advocacy, and strategic customer engagement, partnering with Sales, Customer Success, Product, Research, Design, Engineering, and Marketing to deliver a single, coordinated Dropbox experience.

Qualifications

• 8+ years of experience in program management or related fields.
• Ability to translate ambiguous priorities into clear objectives and plans.
• Experience leading customer-facing programs and cross-functional teams.
• Ability to coordinate multiple senior stakeholders and drive momentum.

Responsibilities

• Lead complex customer programs end-to-end with clear objectives, milestones, and ownership.
• Create a coordinated customer experience by partnering with Sales, Customer Success, Product, and other teams.
• Lead large cross-functional teams through competing priorities and ambiguity.
• Connect customer signal to action by ensuring feedback and results reach Product and GTM owners.
• Build scalable program infrastructure and reusable playbooks while avoiding unnecessary processes.
• Provide executive-level synthesis of health, risks, and recommendations.

Skills

Cross-functional leadership

Stakeholder management

Strategic thinking

Communication

Job description

Dropbox is seeking a Senior Program Manager, Customer Programs to lead cross-functional initiatives that deepen customer engagement and value delivery across the product lifecycle.

You will drive end-to-end programs from early product learning to launches, adoption, advocacy, and strategic customer engagement, partnering with Sales, Customer Success, Product, Research, Design, Engineering, and Marketing to deliver a single, coordinated Dropbox experience.