Customer Success Manager — Japanese & Korean Speaking (Remote)

Dropbox; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Dropbox is seeking a Customer Success Manager to own the post-sale strategy and stakeholder relationships for a portfolio of customers. You will drive value realization, product adoption, retention, and Net Revenue Retention in a B2B SaaS environment.

You will partner with Sales and cross-functional teams to translate business and technical needs into actionable use cases, and lead engagements that connect Dropbox capabilities to measurable outcomes, including renewal discussions and executive

Responsibilities

• Build strong relationships across customer organizations, serving as a trusted advisor to executive sponsors and other key stakeholders.
• Take ownership of the customer strategy across an assigned portfolio, driving adoption, value realization, retention, and growth.
• Develop technical fluency across the Dropbox platform and engage with IT administrators on product capabilities, security, configuration, and governance.

Job description

Role Description

As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR).

You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.

You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams.

You will partner closely with Sales and cross-functional teams to align on account strategy, navigate technical and commercial complexities, mitigate renewal risks, identify appropriate growth opportunities, and deliver successful customer outcomes.

The successful candidate is results‑driven, commercially minded, technically savvy, and customer‑focused. They are comfortable navigating complex customer organizations, taking ownership of customer strategy, and influencing both technical and business stakeholders. They bring strong Customer Success experience and a demonstrated ability to drive adoption, manage risk, support successful renewals, and deliver measurable retention and growth outcomes in a B2B SaaS environment.

Responsibilities

• Build strong relationships across customer organizations, serving as a trusted advisor to executive sponsors, business leaders, technical administrators, and other key stakeholders.
• Take ownership of the customer strategy across an assigned portfolio, setting priorities and proactively driving adoption, value realization, stakeholder engagement, retention, and growth.
• Develop strong technical fluency across the Dropbox platform and confidently engage with IT administrators on questions involving product capabilities, security, configuration, integrations, governance, and customer workflows.
• Understand customers’ technical environments and business requirements, helping translate them into practical use cases, recommendations, and actionable feedback for internal teams.
• Lead strategic customer engagements—including product education, use‑case development, Success Business Reviews, and value‑based renewal discussions—that connect Dropbox capabilities to business outcomes.
• Partner closely with Sales and cross‑functional teams to develop account strategies, remove technical and commercial blockers