Multilingual Customer Care Specialist (FR/ES)

Choco; Paris (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equity

Health and wellbeing support

Sabbatical

Competitive compensation

Job summary

Choco is seeking a Customer Care Associate to own customer issue resolution end to end across French and Spanish-speaking markets. You will ensure distributors receive fast, reliable support in their day-to-day operations.

Join a global team across 6 countries, with fixed hours and the opportunity to impact order flow and customer satisfaction. You will work with a platform that automates orders and reduces errors, while equity and long-term benefits are offered.

Qualifications

• 1+ years of experience in customer support or operations in fast-paced, tech-enabled environments.
• Native level French speaking and writing is required.
• Fluency in Spanish and English (C1+ written and spoken).

Responsibilities

• Own customer issues from first contact through resolution across French and Spanish-speaking markets.
• Build and deliver fast, reliable support workflows used by distributors in day-to-day operations.
• Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly.
• Make decisions that directly impact customer satisfaction, retention, and order flow continuity.
• Improve support quality by identifying patterns in recurring issues and driving root-cause fixes.
• Take responsibility for clear escalation and coordination with internal teams when needed.
• Coaching and training of external agents supporting the company customers.
• Collaborate with external support agents and internal teams to maintain high-quality service standards.

Skills

Customer support

Multilingual communication

Problem solving

Time management

Job description

Choco is seeking a Customer Care Associate to own customer issue resolution end to end across French and Spanish-speaking markets. You will ensure distributors receive fast, reliable support in their day-to-day operations.

Join a global team across 6 countries, with fixed hours and the opportunity to impact order flow and customer satisfaction. You will work with a platform that automates orders and reduces errors, while equity and long-term benefits are offered.