Remote French Customer Support Agent

MCI; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

MCI is seeking a French Customer Service Support Agent to assist French-speaking customers via phone, email, and chat. You will resolve inquiries, document interactions, and ensure a high-quality customer experience across channels.

The role requires fluency in French and English, strong communication skills, and experience in a fast-paced call centre or BPO environment. This is a remote role with screening on the careers page and a pre-employment test.

Qualifications

• High School Diploma/GED.
• Fluency in French and English (spoken and written) is essential.
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.
• Strong verbal and written communication skills.
• Ability to handle high volumes of customer interactions while maintaining quality service.
• Basic computer literacy and experience working with CRM or ticketing systems.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle customer inquiries, complaints, and requests in a professional and timely manner.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain detailed and accurate records of all customer interactions.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
• Follow company policies, procedures, and compliance guidelines.
• Collaborate with team members and other departments to ensure seamless customer support.

Skills

Bilingual French English

CRM experience

Customer service

Communication skills

Education

High School Diploma

GED

Tools

CRM systems

Ticketing systems

Job description

MCI is seeking a French Customer Service Support Agent to assist French-speaking customers via phone, email, and chat. You will resolve inquiries, document interactions, and ensure a high-quality customer experience across channels.

The role requires fluency in French and English, strong communication skills, and experience in a fast-paced call centre or BPO environment. This is a remote role with screening on the careers page and a pre-employment test.