Bilingual Customer Care Advocate (French/Spanish)

Choco; Paris (TX); Presencial; USD 48 000 - 64 000; Tempo integral

Resumo da oferta

Choco is seeking a Customer Care Associate to own customer issue resolution end to end for distributors in French and Spanish markets. You will ensure order flow stays healthy and issues are resolved quickly to improve satisfaction and retention.

You will build reliable support workflows, coach external agents, and collaborate with internal teams to maintain high-quality service standards across a global team and multiple countries. Working hours are 9:00–18:00, Monday to Friday.

Qualificações

• 1+ years of experience in customer support or operations in fast-paced, tech-enabled environments.
• Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations.
• Strong judgment in prioritization and real-time problem solving.
• Accountability when things go wrong and the drive to resolve issues fully.
• Native level of French speaking & writing is required.
• Fluency in Spanish and English (C1+ written and spoken).

Responsabilidades

• Own customer issues from first contact through resolution across French and Spanish-speaking markets
• Build and deliver fast, reliable support workflows used by distributors in day-to-day operations
• Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly
• Make decisions that directly impact customer satisfaction, retention, and order flow continuity
• Improve support quality by identifying patterns in recurring issues and driving root-cause fixes
• Take responsibility for clear escalation and coordination with internal teams when needed
• Coaching and training of external agents supporting Choco customers
• Collaborate with external support agents and internal teams to maintain high-quality service standards

Conhecimentos

Customer support

Ambiguity tolerance

Prioritization

Problem solving

Accountability

French (native)

Spanish & English

Descrição da oferta de emprego

Choco is seeking a Customer Care Associate to own customer issue resolution end to end for distributors in French and Spanish markets. You will ensure order flow stays healthy and issues are resolved quickly to improve satisfaction and retention.

You will build reliable support workflows, coach external agents, and collaborate with internal teams to maintain high-quality service standards across a global team and multiple countries. Working hours are 9:00–18:00, Monday to Friday.