French/English Customer Care Specialist — Flexible Remote

The Fork; United States; Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Lunch vouchers

Parental leave and caregiver leave

Job summary

TheFork is seeking a customer support specialist to answer B2C and B2B inquiries via phone, email, and chat. You will listen to customer needs, provide accurate information, and resolve issues with professionalism.

Based in Barcelona, you will work in a bilingual environment (French and English) and collaborate with international teams. The role offers a permanent contract with hybrid work options and health and lifestyle benefits.

Qualifications

• Loves helping people and genuinely cares about the customer experience.
• Excellent written and verbal communication skills in English and French.
• Autonomous, proactive, and solution-oriented with a can-do attitude.
• Calm under pressure and able to handle multiple requests simultaneously.
• Based in Barcelona with willingness to work in an international, multicultural team.

Responsibilities

• Answer B2C and B2B customer inquiries via phone, email, and chat.
• Understand customer needs and provide clear, accurate information.
• Resolve questions, issues, and complaints professionally and empathetically.
• Follow up on requests and collaborate with other teams when needed.

Skills

French (native)

English (fluent)

CRM tools

Customer support

multilingual teamwork

Job description

TheFork is seeking a customer support specialist to answer B2C and B2B inquiries via phone, email, and chat. You will listen to customer needs, provide accurate information, and resolve issues with professionalism.

Based in Barcelona, you will work in a bilingual environment (French and English) and collaborate with international teams. The role offers a permanent contract with hybrid work options and health and lifestyle benefits.