Multilingual Customer Care Specialist

American Express; Madison (WI); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express in Madison, Wisconsin, is seeking a Customer Service professional to provide world‑class support to its clients. The role handles inbound calls, aims to meet compliance and customer-satisfaction targets, and records interactions.

Ideal candidates possess fluency in French and/or Dutch and English, strong communication and problem‑solving skills, and experience in a call‑center or customer‑service environment.

Qualifications

• Bachelor’s degree is required.
• Fluent verbal communication in French, Dutch, and English.
• Experience in call center or customer service setting preferred.
• Strong writing skills in French or Dutch are a plus.

Responsibilities

• Deliver high‑quality customer care on inbound calls to a broad range of American Express clients.
• Meet and exceed compliance guidelines, productivity goals, and customer satisfaction targets.
• Record and maintain detailed customer interaction logs.
• Prioritize tasks and adapt quickly to changing priorities in a fast‑paced environment.
• Support team success and contribute to a high‑performing environment.
• Build and nurture relationships with Card members to understand their needs.
• Provide customized solutions and negotiate satisfactory outcomes for customers and American Express.

Skills

French fluency

Dutch fluency

English fluency

Interpersonal skills

Listening skills

Communication skills

Negotiation

Problem solving

Multi-tasking

Teamwork

MS Office

Process improvement

Relationship building

Customer service experience

French/Dutch writing

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

American Express in Madison, Wisconsin, is seeking a Customer Service professional to provide world‑class support to its clients. The role handles inbound calls, aims to meet compliance and customer-satisfaction targets, and records interactions.

Ideal candidates possess fluency in French and/or Dutch and English, strong communication and problem‑solving skills, and experience in a call‑center or customer‑service environment.