Remote Multilingual Customer Care Pro (FR/NL/EN)

American Express; Juneau (AK); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Opportunities for professional growth

Recognition and reward for high perfom

Respect and teamwork

Job summary

American Express is seeking a Customer Care Professional to handle inbound calls in Brussels, Belgium, with a Bachelor’s degree as a baseline. The role requires fluency in French, Dutch, and English, strong negotiation, and a focus on first‑contact resolution.

You will work to build trusted client relationships and adapt to evolving customer needs while meeting performance targets. Candidates should be comfortable with shifts, skilled in Microsoft Office, and capable of contributing to team

Qualifications

• Strong verbal communication in French, Dutch, and English.
• Excellent negotiation and influencing skills.
• Robust interpersonal, conversational, and listening abilities.
• Ability to work in a fast-paced environment, multitask, and re-prioritize daily.
• Robust analytical and troubleshooting abilities with strong attention to detail.
• Excellent organizational capabilities.
• Potential to work in shifts.
• Team player who can work under stress and unsupervised.
• Knowledge of the Microsoft Office suite (Excel, Word, Outlook).
• Seasoned, actively seeks opportunities for development and process improvement.
• Excellent writing skills in French or Dutch (a plus).

Responsibilities

• Deliver exceptional care on inbound calls to American Express clients with a range of requests.
• Support team success by assisting colleagues and sharing best practices.
• Build meaningful relationships through consultative questioning to ensure the best solutions for the customer.
• Provide custom solutions and negotiate satisfactory outcomes for the client and American Express, aiming for first‑contact resolution.
• Meet and exceed performance goals, compliance rules, and productivity targets.
• Report critical data to relevant stakeholders.
• Re‑prioritize work to adapt to a changing environment and shifting customer needs.

Skills

Verbal communication

Negotiation

Interpersonal skills

Multitasking

Analytical skills

Organization

Shifts readiness

Team player

Microsoft Office

Development mindset

French/Dutch writing

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

American Express is seeking a Customer Care Professional to handle inbound calls in Brussels, Belgium, with a Bachelor’s degree as a baseline. The role requires fluency in French, Dutch, and English, strong negotiation, and a focus on first‑contact resolution.

You will work to build trusted client relationships and adapt to evolving customer needs while meeting performance targets. Candidates should be comfortable with shifts, skilled in Microsoft Office, and capable of contributing to team