Passenger Experience Agent: Gate, Check-In & Travel Support

lliance Ground International; St. Louis (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision insurance

Free uniforms

On-the-job training

Company 401(k) match

Employee assistance program

Travel discounts

Job summary

Alliance Ground International is seeking a Passenger Service Agent to assist travelers from check-in to boarding, ensuring accurate ticketing, baggage handling, and customer information. You will work at the airport, coordinate with crew and ground teams, and uphold safety and security standards in a fast-paced environment.

The role emphasizes friendly, outgoing service, ability to handle inquiries, and adherence to airline procedures while contributing to a high-quality passenger experience.

Qualifications

• Experience in customer-facing roles is preferred.
• Airline/ground handling knowledge is a plus.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide exceptional customer service at the ticket counter and gate.
• Assist with reservations, ticketing, and baggage handling.
• Verify documents, issue tickets, and process refunds as needed.
• Answer inquiries about schedules, fares, and services.
• Coordinate with flight crew and ground staff for passenger movement.
• Ensure safety and security procedures are followed.

Skills

Customer service

Face-to-face interaction

Communication

Time management

Education

High school diploma

Job description

Alliance Ground International is seeking a Passenger Service Agent to assist travelers from check-in to boarding, ensuring accurate ticketing, baggage handling, and customer information. You will work at the airport, coordinate with crew and ground teams, and uphold safety and security standards in a fast-paced environment.

The role emphasizes friendly, outgoing service, ability to handle inquiries, and adherence to airline procedures while contributing to a high-quality passenger experience.