Multiline Customer Support Specialist

Midwest Health, Inc.; Topeka (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Midwest Health, Inc. in Topeka, KS seeks a customer-service oriented representative to handle multi-line phone inquiries, process orders, and update patient records. The role involves on-call rotation, data entry, and coordinating with insurers and departments to ensure accurate service delivery. A high school diploma or GED with some related experience is required, plus strong math and computer skills.

Qualifications

• High school diploma or GED plus 3–6 months related work experience or training.
• Must demonstrate proficient ability to apply basic math to calculations (discounts, charges, etc.).
• Proficient computer and software usage with ability to learn department systems quickly.

Responsibilities

• Answer multi-line phone calls and assist customers.
• Process orders for delivery, pickup, changes in service, or discontinuances.
• Enter data into information systems and determine charges and coverage.
• Refer complaints of service failures to appropriate departments for investigation.
• Maintain patient records and communicate with insurers and other organizations.

Skills

Phone support

Customer service

Communication skills

Time management

On-call readiness

Education

High school diploma or GED

Job description

Midwest Health, Inc. in Topeka, KS seeks a customer-service oriented representative to handle multi-line phone inquiries, process orders, and update patient records. The role involves on-call rotation, data entry, and coordinating with insurers and departments to ensure accurate service delivery. A high school diploma or GED with some related experience is required, plus strong math and computer skills.