Multifamily Maintenance Manager - Lead & Elevate Service

Ginkgo Residential LLC Brand; Evergreen (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

401(k) with match

Housing perks

Job summary

Ginkgo Residential LLC is seeking a Service Manager to lead maintenance operations across our multifamily communities. You will direct the service team, manage preventative and corrective maintenance, and ensure resident satisfaction while adhering to budgetary guidelines.

The role emphasizes safety, teamwork, and continuous process improvement, with on-call duties and a focus on sustainable practices and superior service delivery.

Qualifications

• Minimum of 3 years of maintenance experience (multifamily required).
• Minimum of 2 years of experience managing at least two direct reports.
• HVAC, EPA, and CPO certifications.
• Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances.
• Experience with property management software (e.g., Onesite, Yardi, or similar) preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and act decisively with purpose.
• Valid driver’s license.
• Availability for rotating weekends and on-call emergency maintenance.

Responsibilities

• Lead, coach, and develop the service team, fostering a culture that reflects Ginkgo’s values and promotes accountability and growth.
• Plan, schedule, and assign daily maintenance tasks, ensuring work is completed accurately, efficiently, and on time.
• Oversee all aspects of property maintenance, including service requests, preventative maintenance, and apartment turns.
• Ensure service requests are completed with a strong focus on resident satisfaction putting People First in every interaction.
• Coordinate and manage third-party vendors and subcontractors; assist in the bidding process and ensure quality and cost control.
• Operate within budgetary guidelines, making strategic decisions regarding repairs, staffing, and vendor usage.
• Perform regular inspections of the property, units, and systems to ensure safety, cleanliness, and operational efficiency.
• Maintain inventory, order supplies, and manage purchase orders and invoices through property management systems.
• Ensure compliance with all safety regulations, company policies, and local/state requirements.
• Participate in on-call rotation and respond to after-hours emergencies as needed.
• Promote sustainable practices in maintenance operations, supporting Ginkgo’s commitment to being Rooted in Sustainability.
• Continuously improve processes and develop team capabilities to Cultivate & Elevate performance.

Skills

Leadership

Communication

Problem solving

Customer service

Multi-tasking

HVAC knowledge

Education

HVAC/EPA/CPO certifications

Tools

Onesite

Yardi

Job description

Ginkgo Residential LLC is seeking a Service Manager to lead maintenance operations across our multifamily communities. You will direct the service team, manage preventative and corrective maintenance, and ensure resident satisfaction while adhering to budgetary guidelines.

The role emphasizes safety, teamwork, and continuous process improvement, with on-call duties and a focus on sustainable practices and superior service delivery.