Multifamily Maintenance Lead

Harbor Group Management Company; Durham (NC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health plans (Medical, Dental, Vision)

401(k) plan with employer match

Paid time off & holidays

Parental leave

Employer-provided life insurance

Wellness programs

Job summary

Harbor Group Management Company is seeking a Maintenance Supervisor for a multifamily community in Durham, NC. The role leads a maintenance team, manages service requests, and ensures safety, cleanliness, and quality in all buildings and grounds.

You will oversee make-ready processes, coordinate with vendors, and perform preventative maintenance while maintaining inventory and budget guidelines. Strong technical skills and customer service focus are essential.

Qualifications

• Minimum of three years’ experience in multifamily property maintenance, including turnover/make-ready processes.
• At least one year of supervisory or team leadership experience is required.
• Expertise in general maintenance including plumbing, electrical, carpentry, drywall, painting, or appliance repair.
• EPA Universal or HVAC certification based upon property requirements.
• Proficiency in diagnosing maintenance issues and implementing effective solutions.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Proficient with Microsoft Office; Property Management software and Maintenance Ticketing System experience is a must.
• Must be customer‑service oriented with the ability to interact professionally with residents and vendors.
• Must be available for emergency on‑call, including evenings and weekends upon the needs of the property.
• Valid driver’s license required (for operating golf carts or company vehicles on property if applicable).

Responsibilities

• Supervise, train, and provide guidance to the maintenance team, ensuring tasks are completed effectively and on time.
• Diagnose and repair issues related to plumbing, HVAC, electrical, appliances, carpentry, and general property maintenance.
• Respond to resident service requests and complete work orders in accordance with company standards and timelines.
• Oversee and participate in the "make-ready" process, including pre-move-out inspections, punch list creation, scheduling of vendors, and final quality checks.
• Ensure all common areas, exteriors, and grounds are clean, safe, and visually appealing in alignment with company standards.
• Schedule and supervise both in‑house maintenance and third‑party contractor/vendor work.
• Perform and document monthly preventative maintenance according to company policies and procedures.
• Maintain an organized inventory of supplies, tools, and parts; order materials as needed while adhering to budget guidelines.
• Ensure safety protocols are followed by conducting regular safety meetings, maintaining current MSDS sheets, and complying with OSHA and other safety standards.
• Inspect work completed by staff, vendors, and contractors to verify quality and compliance with specifications.
• Provide excellent customer service by addressing resident concerns promptly and professionally.
• Identify cost‑saving opportunities and avoid unnecessary replacement of parts or materials.

Skills

Supervisory experience

Maintenance expertise

HVAC & plumbing','weight 7

Education

EPA Universal or HVAC certification

Tools

Property Management software

Maintenance Ticketing System

Microsoft Office

Job description

Harbor Group Management Company is seeking a Maintenance Supervisor for a multifamily community in Durham, NC. The role leads a maintenance team, manages service requests, and ensures safety, cleanliness, and quality in all buildings and grounds.

You will oversee make-ready processes, coordinate with vendors, and perform preventative maintenance while maintaining inventory and budget guidelines. Strong technical skills and customer service focus are essential.