Lead Multifamily Maintenance Supervisor

Harbor Group Management Company; Wilmington (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Paid Time Off (PTO) & 10+ Paidholidays

Paid Parental Leave

Flexible Spending Accounts

Company-Paid Long-Term Disability

Company-Paid Life Insurance

Short-Term Disability

Health Savings Account with Employer

Pre-Tax Commuter Benefit

Wellness Perks

FinFit Financial Wellness Program

Legal Resources

Employee Apartment Discount

Employee Referral Program

Employee Assistance Program

Tuition Reimbursement

Insta Pay Eligible

Volunteer & Community Service

Job summary

Harbor Group Management Company is seeking a Maintenance Supervisor for multifamily communities in the Wilmington area. You will lead the maintenance team, handle service requests, perform preventative maintenance, manage inventory, and coordinate with vendors and contractors while delivering outstanding resident service.

This hands-on leadership role requires at least three years in multifamily maintenance, supervisory experience, and strong skills in plumbing, HVAC, electrical, carpentry, and

Qualifications

• Minimum of three years’ experience in multifamily property maintenance, including turnover/make-ready processes.
• At least one year of supervisory or team leadership experience is required.
• Expertise in general maintenance including plumbing, electrical, carpentry, drywall, painting, or appliance repair.
• Proficiency in diagnosing maintenance issues and implementing effective solutions.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Must be available for emergency on-call, including evenings and weekends upon the needs of the property.
• Valid driver’s license required (for operating golf carts or company vehicles on property if applicable).
• EPA Universal or HVAC certification based upon property requirements.

Responsibilities

• Supervise, train, and provide guidance to the maintenance team, ensuring tasks are completed effectively and on time.
• Diagnose and repair issues related to plumbing, HVAC, electrical, appliances, carpentry, and general property maintenance.
• Respond to resident service requests and complete work orders in accordance with company standards and timelines.
• Oversee and participate in the “make-ready” process, including pre-move-out inspections, punch list creation, scheduling of vendors, and final quality checks.
• Ensure all common areas, exteriors, and grounds are clean, safe, and visually appealing in alignment with company standards.
• Schedule and supervise both in-house maintenance and third-party contractor/vendor work.
• Perform and document monthly preventative maintenance according to company policies and procedures.
• Maintain an organized inventory of supplies, tools, and parts; order materials as needed while adhering to budget guidelines.
• Ensure safety protocols are followed by conducting regular safety meetings, maintaining current MSDS sheets, and complying with OSHA and other safety standards.
• Inspect work completed by staff, vendors, and contractors to verify quality and compliance with specifications.
• Provide excellent customer service by addressing resident concerns promptly and professionally.
• Identify cost-saving opportunities and avoid unnecessary replacement of parts or materials.

Skills

Team leadership

Troubleshooting

Customer service

Communication

Organization

On-call availability

Driver's license

Education

EPA Universal or HVAC certification

Tools

Microsoft Office

Property Management software

Maintenance Ticketing System

Job description

Harbor Group Management Company is seeking a Maintenance Supervisor for multifamily communities in the Wilmington area. You will lead the maintenance team, handle service requests, perform preventative maintenance, manage inventory, and coordinate with vendors and contractors while delivering outstanding resident service.

This hands-on leadership role requires at least three years in multifamily maintenance, supervisory experience, and strong skills in plumbing, HVAC, electrical, carpentry, and