Multifamily Leasing & Resident Experience Pro

Harbor Group Management Company; Kissimmee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and ensure resident satisfaction in a multifamily community. You will show and lease apartments, qualify leads, coordinate marketing initiatives, and support the Property Manager in daily operations to deliver a strong financial performance.

This non-exempt role requires prior leasing or customer service experience, proficiency with Microsoft Office, and the ability to work weekends when needed.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of leasing, sales, or customer service experience; property management experience preferred.
• Proficient with Microsoft Office and Property Management software is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and ability to work independently or as part of a team.
• Must be customer-service oriented with professional interaction with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Customer service

Communication

Organization

Attention to detail

Problem solving

Teamwork

Weekend availability

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and ensure resident satisfaction in a multifamily community. You will show and lease apartments, qualify leads, coordinate marketing initiatives, and support the Property Manager in daily operations to deliver a strong financial performance.

This non-exempt role requires prior leasing or customer service experience, proficiency with Microsoft Office, and the ability to work weekends when needed.