Multifamily Leasing Pro — Drive Occupancy & Satisfaction

Harbor Group Management Company; Denver (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Paid Time Off

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Employee Apartment Discount

Insta Pay Eligible

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction in a multi-family community. The role involves showing apartments, processing applications, and coordinating marketing efforts to ensure strong financial performance.

The position requires at least one year in leasing or customer service, proficiency with MS Office and property management software, and a willingness to work weekends if needed. A valid driver's license may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of leasing, sales, or customer service experience; property management experience preferred.
• Proficient with Microsoft Office and property management software.
• Experience using social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with ability to manage multiple tasks and deadlines in a fast-paced environment.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license for operating golf carts if applicable.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Yardi

OneSite

Job description

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction in a multi-family community. The role involves showing apartments, processing applications, and coordinating marketing efforts to ensure strong financial performance.

The position requires at least one year in leasing or customer service, proficiency with MS Office and property management software, and a willingness to work weekends if needed. A valid driver's license may be required.