Multifamily Community Coordinator (On-Site)

Hines; Washington (District of Columbia); On-site; USD 64,000 - 81,000; Full time

Job summary

Hines is seeking an Assistant Community Manager - Multifamily to support the Community Manager in overseeing daily financial operations, lease administration, and resident relations at our Washington, DC property.

You will handle rent collections, deposits, and reconciliations; review resident ledgers; assist in evictions when required; coordinate with maintenance and vendors; and help deliver hospitality-focused service to residents while supporting owner communications.

Qualifications

• High School Diploma or equivalent from an accredited program.
• Two+ years in property management or a related industry.
• Experience with property management software; Entrada a plus.
• Intermediate knowledge of Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to lift up to 25 lbs and work on-site.

Responsibilities

• Manage daily financial operations including rent collection, deposits, reconciliations, and payable processing.
• Review resident files and balances, address delinquencies, and enforce lease terms.
• Assist in eviction procedures and represent the community in court when required.
• Review vendor invoices for payment and reconcile work performed.
• Process resident move-outs per lease terms.
• Promote resident satisfaction and retention by responding to issues promptly.
• Coordinate with maintenance and on-site supervisor; support community tours and owner communications.

Skills

Verbal communication

Written communication

Customer service

Team coordination

Education

High School Diploma or equivalent

Tools

Entrada software

Microsoft Office

Job description

Hines is seeking an Assistant Community Manager - Multifamily to support the Community Manager in overseeing daily financial operations, lease administration, and resident relations at our Washington, DC property.

You will handle rent collections, deposits, and reconciliations; review resident ledgers; assist in evictions when required; coordinate with maintenance and vendors; and help deliver hospitality-focused service to residents while supporting owner communications.