Multichannel Customer Support Specialist (Part-Time)

Domino's; Lincoln Park (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

Domino's in Lincoln Park, Michigan is seeking a friendly part-time Customer Service Representative to join our store team. You will respond to customer inquiries via phone, email, and chat, assist with product information and orders, and maintain accurate records of interactions.

In this role, you will collaborate with teammates to ensure high-quality service, stay updated on menu items and policies, and participate in ongoing training to enhance customer service skills.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Flexibility to work various shifts, including weekends and holidays, as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Assist customers with product information, order processing, and account management.
• Identify and elevate complex issues to appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure consistent, high-quality customer experiences.
• Stay updated on company products, services, and policies to provide accurate information.
• Participate in ongoing training and development programs to enhance customer service skills.
• Contribute to a positive work environment by maintaining a supportive and customer-focused attitude.

Skills

Verbal communication

Written communication

Multitasking

Empathy

Problem solving

Education

High school diploma or equivalent

Job description

Domino's in Lincoln Park, Michigan is seeking a friendly part-time Customer Service Representative to join our store team. You will respond to customer inquiries via phone, email, and chat, assist with product information and orders, and maintain accurate records of interactions.

In this role, you will collaborate with teammates to ensure high-quality service, stay updated on menu items and policies, and participate in ongoing training to enhance customer service skills.