Multichannel Support Specialist

Harvia-Us,-Inc.; Lewisburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Harvia seeks a Customer Support Agent to provide professional, knowledgeable, and responsive support across phone, email, and chat. You will be the main point of contact for questions, product support, and order assistance.

Ideal candidates are strong communicators and problem solvers who can manage multiple priorities, learn our products, and own customer issues from first contact to resolution. This on-site role is based in Lewisburg, WV, with a global wellness focus.

Qualifications

• Excellent verbal and written communication required with strong listening and problem-solving abilities.
• Comfortable handling multiple channels (phone, email, chat) while staying calm and professional.
• Experience with CRM, ticketing, or customer support software is a plus.

Responsibilities

• Answer and manage inbound customer phone calls, emails, and live chat inquiries professionally and promptly.
• Meet performance metrics, service levels, and quality standards defined by leadership.
• Make outbound calls for follow-ups, account updates, and service inquiries.
• Resolve customer questions with accurate and helpful solutions and escalate when needed.
• Maintain a positive, empathetic attitude in all interactions and document interactions in CRM.

Skills

Verbal and written communication

Active listening

Multichannel support

CRM experience

Problem solving

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Harvia seeks a Customer Support Agent to provide professional, knowledgeable, and responsive support across phone, email, and chat. You will be the main point of contact for questions, product support, and order assistance.

Ideal candidates are strong communicators and problem solvers who can manage multiple priorities, learn our products, and own customer issues from first contact to resolution. This on-site role is based in Lewisburg, WV, with a global wellness focus.