Customer Service Associate • Data Entry (Flexible Hours)

Amazon; Charleston (WV); On-site; USD 20,457 - 29,136; Full time

Job summary

Amazon is hiring a Customer Service Associate in Charleston, West Virginia to assist customers by phone, email and live chat, delivering high-quality support and ownership of each interaction. You will work in a fast-paced environment committed to resolving issues efficiently and professionally.

The role emphasizes strong communication, problem solving and teamwork, with weekends/holidays as part of a flexible schedule and opportunities to grow within a global service organization.

Qualifications

• Must be at least 18 years old.
• High school diploma required.
• B1 English proficiency in written and spoken form.
• Willing to work weekends, holidays, and peak times.

Responsibilities

• Assist customers via phone, email or live chat.
• Resolve issues on first contact to improve customer experience.
• Maintain accurate documentation and follow company policies.

Skills

English proficiency

Communication skills

Problem solving

Teamwork

Education

High school diploma

Tools

Windows OS

Outlook

Word

Internet Explorer

Typing

Job description

Amazon is hiring a Customer Service Associate in Charleston, West Virginia to assist customers by phone, email and live chat, delivering high-quality support and ownership of each interaction. You will work in a fast-paced environment committed to resolving issues efficiently and professionally.

The role emphasizes strong communication, problem solving and teamwork, with weekends/holidays as part of a flexible schedule and opportunities to grow within a global service organization.