Multi-Channel Customer Experience Specialist

barcodesinc; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

Levata seeks a Customer Service Representative to assist customers with product and service information via phone, email, and live chat in a fast-paced environment. You will address order issues, returns, and inquiries across multiple storefronts, using NetSuite/SalesForce and MS Office to maintain accurate records.

We value quick problem solving, teamwork, and a customer-first mindset. The role emphasizes timely resolutions and clear communication with internal departments and customers to

Qualifications

• Minimum one year of customer service experience in a distribution/warehouse environment.
• Experience handling high-volume calls and multiple storefronts.
• Proficiency with CRM systems and basic computer skills.

Responsibilities

• Handle calls, emails, and live chat to assist customers with product and service information.
• Screen authorized customers for technical support and resolve issues promptly.
• Process returns and RMAs, and coordinate with carriers for delivery issues.
• Document customer interactions and escalate when needed.

Skills

Customer service

Communication skills

Time management

Teamwork

Education

High School Diploma or GED

Tools

NetSuite

SalesForce

Microsoft Office

Job description

Levata seeks a Customer Service Representative to assist customers with product and service information via phone, email, and live chat in a fast-paced environment. You will address order issues, returns, and inquiries across multiple storefronts, using NetSuite/SalesForce and MS Office to maintain accurate records.

We value quick problem solving, teamwork, and a customer-first mindset. The role emphasizes timely resolutions and clear communication with internal departments and customers to