Fast-Paced Multi-Channel Customer Support Specialist

Barcodes, Inc.; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life insurance

401k with company match

-paid time off and holidays

Parental leave

Pre-tax transit program

Job summary

Levata is seeking a Customer Service Representative to assist customers with product and service information and resolve issues via phone, email, and live chat. You will handle high-volume calls, emails, and chats across multiple storefronts using NetSuite and Salesforce, coordinating with carriers to resolve delivery issues.

The role requires strong communication, tech proficiency, and the ability to work independently or in a team within a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Minimum of one year of customer service experience in a distribution/warehouse office environment.
• Phone customer service experience required.
• NetSuite/SalesForce experience desired.
• Technology proficient.
• Excellent attention to detail and accuracy.
• Timeliness of work and ability to resolve issues quickly.
• Strong written and verbal communication, friendly and professional.
• Able to multi-task in a fast-paced setting.
• Ability to work independently and in a team.

Responsibilities

• Answer high-volume customer service calls across multiple storefronts.
• Screen calls to ensure customers are authorized to speak with Technical Support.
• Respond to customer emails across multiple storefronts.
• Engage with customers via live chat.
• Use CRM systems (NetSuite & Salesforce) and MS Office; strong computer skills.
• Address order returns or order issues promptly and professionally.
• Resolve outstanding order issues and communicate updates.
• Document and communicate customer issues at the account level.
• Process and track RMAs and coordinate with carriers for delivery resolutions.
• Collaborate with production for custom orders and art proofs.

Skills

Customer service experience

Communication skills

Multi-tasking

Independent and team work

Fast-paced environment

Education

High School Diploma or GED

Tools

NetSuite

SalesForce

Job description

Levata is seeking a Customer Service Representative to assist customers with product and service information and resolve issues via phone, email, and live chat. You will handle high-volume calls, emails, and chats across multiple storefronts using NetSuite and Salesforce, coordinating with carriers to resolve delivery issues.

The role requires strong communication, tech proficiency, and the ability to work independently or in a team within a fast-paced environment.