Customer Success Associate

Nicomatic Americas; Philadelphia (Philadelphia County); On-site; USD 42,000 - 68,000; Full time

Job summary

Nicomatic Americas is seeking a Customer Success Associate to manage daily communications, maintain organized records, and support the sales team. You will handle inquiries via email and phone, log activities in CRM, and assist with quotes and order processing using the ERP system.

The role also involves light account management, electronic filing, and occasional warehouse support. Strong attention to detail, organization, and communication are essential for success.

Qualifications

• Proficient with Microsoft Office (Word, Excel, Outlook) and CRM software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with high accuracy.

Responsibilities

• Answer and direct customer inquiries via phone and email to appropriate departments.
• Log tasks and customer data in Salesforce and IQMS; process quotes in Salesforce.
• Assist with basic account updates and electronic filing to support sales.
• Cross-train to cover shipping and receiving as needed.

Skills

Communication

Organization

Multitasking

Attention to detail

Tools

Salesforce

IQMS

Microsoft Office

Job description

The Customer Success Associate is a computer-intensive customer support role responsible for managing daily communications and maintaining organized records. Key responsibilities include managing and responding to customer inquiries via email and phone, directing and prioritizing incoming messages, logging activities and customer information in the CRM system, performing electronic filing, quoting, order processing, and utilizing the ERP system to provide updates and information to customers. The role also involves coordinating with internal teams, transferring calls as needed, and performing related administrative tasks as they arise. Strong attention to detail, organization, and communication skills are essential for success in this position.

DUTIES AND RESPONSIBILITIES:

1. Customer Service:

• Answer and direct incoming phone calls to the appropriate department.
• Manage the main company's email account, respond to customers, and forward emails to the
• Coordinate with relevant departments to respond to customer inquiry.
• Provide additional support to the sales team as needed.

2. ERP and CRM Usage:

• Utilize Salesforce to log and update tasks, ensuring accurate and up-to-date records.
• Use IQMS to check information and relay it back to customers via email or phone.
• Process quotes through Salesforce.

3. Light Account Management:

• Assist with basic account management tasks, including updating customer information.
• Provide support to the sales team by maintaining customer records and electronic filing.

4. Warehouse Support:

• Crosstrain to cover shipping and receiving as needed.

SUPERVISORY RESPONSIBILITIES:

This position does not have any supervisory responsibilities.

QUALIFICATIONS:

• Proficient computer skills using Microsoft Office (Word, Excel, Outlook), Salesforce or similar CRM software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities
• Detail-oriented with a high level of accuracy