Customer Service Representative

Barcodes, Inc.; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life insurance

401k with company match

-paid time off and holidays

Parental leave

Pre-tax transit program

Job summary

Levata is seeking a Customer Service Representative to assist customers with product and service information and resolve issues via phone, email, and live chat. You will handle high-volume calls, emails, and chats across multiple storefronts using NetSuite and Salesforce, coordinating with carriers to resolve delivery issues.

The role requires strong communication, tech proficiency, and the ability to work independently or in a team within a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Minimum of one year of customer service experience in a distribution/warehouse office environment.
• Phone customer service experience required.
• NetSuite/SalesForce experience desired.
• Technology proficient.
• Excellent attention to detail and accuracy.
• Timeliness of work and ability to resolve issues quickly.
• Strong written and verbal communication, friendly and professional.
• Able to multi-task in a fast-paced setting.
• Ability to work independently and in a team.

Responsibilities

• Answer high-volume customer service calls across multiple storefronts.
• Screen calls to ensure customers are authorized to speak with Technical Support.
• Respond to customer emails across multiple storefronts.
• Engage with customers via live chat.
• Use CRM systems (NetSuite & Salesforce) and MS Office; strong computer skills.
• Address order returns or order issues promptly and professionally.
• Resolve outstanding order issues and communicate updates.
• Document and communicate customer issues at the account level.
• Process and track RMAs and coordinate with carriers for delivery resolutions.
• Collaborate with production for custom orders and art proofs.

Skills

Customer service experience

Communication skills

Multi-tasking

Independent and team work

Fast-paced environment

Education

High School Diploma or GED

Tools

NetSuite

SalesForce

Job description

We are seeking a Customer Service Representative who will serve customers by providing product and service information and resolve product and service problems in a fast-paced environment. We are looking for a fun hard-working individual who can deliver awesome customer service to our existing customers through Phone, Email and Live Chat.

WhatYou'llDo

• Answer customer service calls across multiple storefronts – high-volume
• Screen Technical Support calls to ensure Customers are authorized to speak with Technical Support
• Respond to customer service emails across multiple storefronts – high-volume
• Engage with customers through live chat
• Proficiency in using CRM (NetSuite & SalesForce), Microsoft Office Applications & phone system – Strong computer skills are required
• Address customer inquiries related to order returns or order issues in a timely, professional manner
• Ensure appropriate resolution to any outstanding order issue is completed.
• Address internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completed.
• Document and communicate customer issues and/or complaints at the account level.
• Process & approve returns (RMAs) & track RMAs in our system with notes & follow-ups with customers or internal departments to see the RMA closes out properly.
• Work with FedEx/UPS/Carriers to resolve delivery issue for customer shipments or returns.
• Process & approve RMA replacement sales orders when necessary
• Project management of our custom product sales orders. Communication with customers by email or by phone in a time sensitive manner about customers artwork, order details, & art proofs. Effectively communicate with our production team to see custom orders are produced to customer specifications

WhatYou'llNeed

• High School Diploma or GED
• Minimum of one years of customer service experience in a Distribution/Warehouse Office Environment
• Phone customer service experience required.
• NetSuite/SalesForce experience desired
• Technology proficient required
• Excellent attention to detail – Pride in accuracy of work quality output
• Timeliness of work -- Ability to quickly assess customer issue and execute resolution in a timely manner
• Strong communication skills written & verbal – Friendly, Professional, Upbeat
• Fast-paced, quick-thinking, multi-task
• Ability to work independently and in a team environment

Who You Are

We take our guiding values seriously. You should be someone who will:

• take action.You respond quickly to customers and seek excellence in everything you do.
• build trust.You always act in a customer’s best interest and do what you sayyou will
• think BIG.You have an eye to the future and bring expertise and creativity into every interaction.
• make it easy.You find ways to solve problems and bring clarity to complex challenges.
• win together.You areinclusive and collaborate to delight the customer and deliver success

Who We Are

Levata. is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Levata sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company’s solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Levata’s solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Levata is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships.

What We Offer

• Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.

Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. EEO is the Law.

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