Multi-Channel Customer Care Specialist

Community Health Systems; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems is seeking a Customer Service Representative to support Tennova Foot & Ankle in the Knoxville/Alcoa area. You will handle inquiries via phone, email, chat, and in person, resolving issues with courtesy and professionalism to ensure a positive service experience.

Strong communication, problem-solving, and data-entry skills are required, along with familiarity with ticketing tools and enterprise software. An associate degree and 1–2 years of experience are preferred.

Qualifications

• Associate degree in Business, Communications or related field preferred.
• 1–2 years of customer service, call center, or administrative support experience required.
• Ability to handle high call volumes and multi-task across channels.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and in-person interactions.
• Create service cases and document all interactions accurately.
• Resolve billing issues and service concerns per policy.
• Maintain customer records and case notes in the system.
• Collaborate with internal departments to resolve complex issues.
• Meet productivity and service quality standards.

Skills

Verbal communication

Written communication

Multitasking

De-escalation

Education

Associate degree in Business/Communications

Tools

Google Suite

ServiceNow

CRM software

Microsoft Office

Softphone software

ERP (Oracle)

Job description

Community Health Systems is seeking a Customer Service Representative to support Tennova Foot & Ankle in the Knoxville/Alcoa area. You will handle inquiries via phone, email, chat, and in person, resolving issues with courtesy and professionalism to ensure a positive service experience.

Strong communication, problem-solving, and data-entry skills are required, along with familiarity with ticketing tools and enterprise software. An associate degree and 1–2 years of experience are preferred.