Multichannel Customer Support Specialist

Community Health Systems, Inc.; Clinton (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will document all interactions, resolve issues with empathy, and ensure timely service while maintaining high quality standards.

The role emphasizes strong communication, problem solving, and the ability to work with internal departments to escalate and resolve complex issues in a fast-paced environment.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1-2 years in customer service, call center, or administrative support required.

Responsibilities

• Respond to inquiries via phone, email, live chat, and written correspondence.
• Create service cases and document interactions accurately.
• Resolve customer concerns with empathy and appropriate solutions.
• Update and maintain customer records and notes in the system.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Multi-tasking

Teamwork

Education

Associate degree or coursework in business

Tools

Google Suite

ServiceNow

CRM systems

Microsoft Office

ERP systems

Job description

Community Health Systems, Inc. is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will document all interactions, resolve issues with empathy, and ensure timely service while maintaining high quality standards.

The role emphasizes strong communication, problem solving, and the ability to work with internal departments to escalate and resolve complex issues in a fast-paced environment.