Multichannel Support Specialist

Harvia US; Lewisburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Harvia US is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support across phone, email, and chat. You will be the main contact for product information, order assistance, and issue resolution, collaborating with internal teams to ensure timely follow-up and a consistently positive experience.

The role requires strong communication, problem-solving, and the ability to manage multiple priorities while maintaining product knowledge and high customer

Qualifications

• Minimum 1 year of customer service or support experience; college credits ok in lieu.
• Excellent verbal and written communication and active listening.
• Ability to manage multiple channels (phone, email, chat) calmly.
• Strong computer skills; experience with CRM or ticketing systems is a plus.
• Ability to multitask with attention to detail and strong organizational skills.
• Bilingual communication is a plus.
• High school diploma required.

Responsibilities

• Answer and manage inbound calls, emails, and live chat promptly.
• Meet performance metrics and quality standards while maintaining customer satisfaction.
• Make outbound calls for follow-ups and order updates.
• Provide accurate solutions and troubleshoot customer issues.
• Document interactions and resolutions in the CRM.
• Escalate complex issues to the appropriate department.
• Process requests, updates, orders, returns, or other transactions.
• Maintain knowledge of products, policies, and procedures.

Skills

Excellent communication

Active listening

Problem solving

Multitasking

CRM experience

Bilingual

Education

High school diploma

Tools

CRM software

Job description

Harvia US is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support across phone, email, and chat. You will be the main contact for product information, order assistance, and issue resolution, collaborating with internal teams to ensure timely follow-up and a consistently positive experience.

The role requires strong communication, problem-solving, and the ability to manage multiple priorities while maintaining product knowledge and high customer