Customer Service Associate | Multichannel Support

Amazon; Raleigh (NC); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon in Raleigh, USA is seeking a Customer Service Associate to assist customers via phone, email, or live chat. The role requires a Bachelor’s Degree and strong English communication skills.

You will work in a fast-paced environment, ensuring customer issues are resolved promptly and accurately while maintaining high service standards. Our CS team focuses on delivering first-rate support with ownership mindset.

Qualifications

• Excellent English communication skills, both written and verbal.
• Proficient with Windows, Outlook, Word, and Internet Explorer; fast typing.
• Strong customer focus with ability to empathize and de-escalate.
• Ability to work independently and in a team; reliable attendance and flexible schedule.
• Problem-solving, time management, and multitasking in fast-paced environment.

Responsibilities

• Provide customer support via phone, email, or live chat.
• Resolve issues on first contact whenever possible.
• Navigate Amazon tools to assist customers and document interactions.
• Collaborate with team to improve customer experience.

Skills

Strong English communication

Customer focus

Problem solving

Attention to detail

Teamwork

Education

Bachelor's degree

Tools

Windows OS

Microsoft Outlook

Microsoft Word

Typing

Email programs

Internet navigation

Job description

Amazon in Raleigh, USA is seeking a Customer Service Associate to assist customers via phone, email, or live chat. The role requires a Bachelor’s Degree and strong English communication skills.

You will work in a fast-paced environment, ensuring customer issues are resolved promptly and accurately while maintaining high service standards. Our CS team focuses on delivering first-rate support with ownership mindset.