Multichannel Customer Support & Billing Specialist

Kedia Corporation; O’Fallon (MO); On-site; USD 30,000 - 45,000; Part time

Job summary

A customer service company in O'Fallon, MO, is seeking a Customer Service Representative to enhance user experiences. The candidate will confer with customers regarding products and services, resolve complaints, and maintain detailed records. The ideal candidate should possess strong communication skills, knowledge of customer service principles, and be able to use different communication technologies including call center software. This is a contract position with growth opportunities in a fast-paced environment.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to effectively communicate both verbally and in writing.
• Experience with CRM systems and customer interaction.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A customer service company in O'Fallon, MO, is seeking a Customer Service Representative to enhance user experiences. The candidate will confer with customers regarding products and services, resolve complaints, and maintain detailed records. The ideal candidate should possess strong communication skills, knowledge of customer service principles, and be able to use different communication technologies including call center software. This is a contract position with growth opportunities in a fast-paced environment.