Client Success & Solutions Specialist

Magnet Group; Washington (MO); On-site; USD 20,664 - 27,552; Part time

Job summary

A customer service-focused company in Missouri is seeking a Customer Service Representative to enhance customer relationships and meet their needs. Responsibilities include handling calls and emails, facilitating quotes, and assisting clients with issues. The ideal candidate has strong interpersonal skills, a high school diploma or equivalent, and preferably some experience in customer service. This role requires proficiency in communication, organization, and problem-solving, ensuring exceptional customer care.

Qualifications

• Minimum one to three years customer service experience preferred.
• Ability to work independently and exercise independent judgment.
• Detail-oriented and skilled in problem-solving.

Responsibilities

• Build relationships and ascertain customer needs.
• Handle inbound client calls and facilitate quotes.
• Respond to emails and website chat requests.

Skills

Customer service experience

Organizational skills

Computer literacy

Microsoft Office proficiency

Oral communication skills

Written communication skills

Problem-solving abilities

Negotiation skills

Data entry skills

Interpersonal relationships

Education

High School Diploma or G.E.D.

Job description

A customer service-focused company in Missouri is seeking a Customer Service Representative to enhance customer relationships and meet their needs. Responsibilities include handling calls and emails, facilitating quotes, and assisting clients with issues. The ideal candidate has strong interpersonal skills, a high school diploma or equivalent, and preferably some experience in customer service. This role requires proficiency in communication, organization, and problem-solving, ensuring exceptional customer care.