Customer Service Representative

TEKsystems

Missouri

On-site

USD 23,000 - 32,000

Full time

10 days ago

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

6AM City, LLC is seeking a Customer Service Representative to join a fast-paced support team in O'Fallon, MO. You will handle billing inquiries, resolve concerns, and deliver exceptional service.

This contract-to-hire role offers growth opportunities within the organization and requires 100% on-site work at the O'Fallon location with a pay rate of $20.00 per hour. Training runs 8:00 AM - 4:30 PM CST, and regular shifts are 10:30 AM - 7:00 PM CST.

Qualifications

Minimum of 1 year of customer service experience in a call center or retail setting.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Strong organizational skills and ability to multitask in a fast-paced environment.
Accurate data entry and computer navigation skills.
Proficiency with Microsoft Word and basic Microsoft Excel functions.
Ability to learn and navigate multiple computer systems simultaneously.

Responsibilities

Provide timely and professional customer service in an automated call delivery environment.
Respond to billing inquiries, correspondence, complaints, and requests with accuracy and professionalism.
Take ownership of customer issues and drive them through to complete resolution.
Coordinate with internal departments and business partners to ensure seamless service delivery.
Research, analyze, and resolve customer concerns using multiple internal systems and applications.
Maintain detailed and accurate documentation of customer interactions.
Work collaboratively within a team environment to achieve service and performance goals.
Apply product and process knowledge to effectively assist customers.
Support additional teams and complete administrative transactions as business needs require.

Skills

Customer service experience (1 year)

Call center experience

Verbal and written communication

Problem solving

Multitasking

Data entry

Microsoft Word

Microsoft Excel basics

Systems navigation

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Customer Service Representative

Location: O'Fallon, MO

Schedule: Full-Time, On-Site (5 Days per Week)

Shift: 10:30 AM - 7:00 PM CST (schedule may change based on business needs)

Training Schedule: Monday-Friday, 8:00 AM - 4:30 PM CST

Overview

We are seeking a Customer Service Representative to join a fast-paced customer support team. In this role, you will serve as the primary point of contact for customers, handling billing inquiries, resolving concerns, and delivering exceptional service through inbound and outbound communications. This is an excellent opportunity for individuals looking to grow their careers with an organization that promotes internal advancement and leadership development.

Key Responsibilities

Provide timely and professional customer service in an automated call delivery environment.
Respond to customer billing inquiries, correspondence, complaints, and requests with accuracy and professionalism.
Take ownership of customer issues and drive them through to complete resolution.
Coordinate with internal departments and business partners to ensure seamless service delivery.
Research, analyze, and resolve customer concerns using multiple internal systems and applications.
Maintain detailed and accurate documentation of customer interactions.
Work collaboratively within a team environment to achieve service and performance goals.
Apply product and process knowledge to effectively assist customers.
Support additional teams and complete administrative transactions as business needs require.Perform other duties and special projects as assigned.

QualificationsRequired

Minimum of 1 year of customer service experience in a:
- Call center environment (preferred), or
- Retail customer service setting
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Strong organizational skills and ability to multitask in a fast-paced environment.
Accurate data entry and computer navigation skills.
Proficiency with Microsoft Word and basic Microsoft Excel functions.
Ability to learn and navigate multiple computer systems simultaneously.

Preferred

1-2 years of call center experience.
Sales or cross-selling experience.
Demonstrated leadership skills.
Experience maintaining performance metrics and service standards.

Work Environment

100% on-site position in O'Fallon, MO.
Candidates must be flexible to work between 8:00 AM and 7:00 PM CST based on business needs.
Overtime may be required, including occasional Saturdays.
Not a remote opportunity.

Growth Opportunity

This role offers a strong pathway to permanent employment based on performance and business needs. Many contractors have successfully converted into full-time positions and advanced into leadership and other career growth opportunities within the organization.

What We're Looking For

Successful candidates will be customer-focused professionals who:

Enjoy helping customers solve problems.
Thrive in a fast-paced environment.
Have strong attention to detail.
Can balance multiple tasks and systems efficiently.
Bring a positive, team-oriented attitude to work each day.

If you're looking to build a long-term career in customer service with opportunities for advancement, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of O'Fallon, MO.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: