Customer Support & Billing Specialist

Kedia Corporation; Springfield (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider located in Springfield, MO is looking for a Customer Service Representative. The role involves assisting customers with inquiries, resolving issues, and maintaining records of interactions. Ideal candidates will have excellent communication skills, a strong focus on service, and experience with call center technologies. Join a fast-paced team and contribute to delivering exceptional user experiences.

Qualifications

• Strong communication skills to effectively interact with customers.
• Ability to assess customer needs and resolve complaints.
• Experience with contact center software and CRM systems.

Responsibilities

• Assist customers with inquiries and resolve their complaints.
• Maintain records of customer interactions and transactions.
• Determine charges and arrange billing for services.

Skills

Active Listening

Speaking

Service Orientation

Critical Thinking

Problem Sensitivity

Tools

Avaya software

Microsoft Outlook

CRM software

Job description

A global service provider located in Springfield, MO is looking for a Customer Service Representative. The role involves assisting customers with inquiries, resolving issues, and maintaining records of interactions. Ideal candidates will have excellent communication skills, a strong focus on service, and experience with call center technologies. Join a fast-paced team and contribute to delivering exceptional user experiences.