Multibranch Banker Manager & People Coach

Georgia's Own Credit Union; Smyrna (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Georgia's Own Credit Union is seeking a Universal Banker Manager (UBM) to lead Universal Banker I and II across multiple branches in Georgia. You will coach, develop, and performance-manage staff, ensuring service, sales, and regulatory standards are met while maintaining branch goals.

You will travel regularly between branches and partner with the Area Service Manager to drive employee development and exceptional member service.

Qualifications

• Bachelor's degree in Business, Finance, Management, or a related field preferred; equivalent experience may be considered.
• Minimum of three to five years of experience in a retail banking or credit union environment.
• Minimum of two years of supervisory, team leadership, or employee coaching experience preferred.
• Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors.
• Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements.
• Strong leadership, communication, conflict resolution, and problem-solving skills.
• Ability to influence and motivate employees across multiple branch locations.
• Strong organizational skills and ability to manage competing priorities.
• Proficiency in Microsoft Office and branch operating systems.
• Ability to travel regularly between assigned branch locations.

Responsibilities

• Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster.
• Establish clear performance expectations and maintain regular coaching and development discussions.
• Conduct one-on-one meetings, observations, performance reviews, development planning sessions, and recognition activities.
• Address performance concerns through coaching, counseling, and corrective action in accordance with Credit Union policies.
• Partner with the Area Service Manager to identify and develop high-potential employees and support succession planning efforts.
• Support onboarding, training, and integration of newly hired employees.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
• Ensure employees understand organizational priorities, expectations, and performance standards.

Education

Bachelor's degree in Business, Finance, Management, or related field

Leadership

Communication

Problem-solving

Coaching

Travel

Tools

Microsoft Office

Job description

Georgia's Own Credit Union is seeking a Universal Banker Manager (UBM) to lead Universal Banker I and II across multiple branches in Georgia. You will coach, develop, and performance-manage staff, ensuring service, sales, and regulatory standards are met while maintaining branch goals.

You will travel regularly between branches and partner with the Area Service Manager to drive employee development and exceptional member service.